Shipping Policy


At Sahrava, we believe the customer experience begins the moment an order is placed. We are committed to delivering your order with the highest level of care and accuracy.

1. Order Processing

Orders are processed and prepared within 24 business hours after payment confirmation.
Please note that processing time is not included in the delivery timeframe.

2. Shipping Fees

Within the United Arab Emirates

  • Delivery fees vary depending on the region.

GCC Countries

  • Shipping costs are calculated based on the package weight and delivery location.

3. Estimated Delivery Time

  • UAE: 1 – 3 business days

  • GCC Countries: 5 – 7 business days

Delivery times may be affected by exceptional circumstances such as customs clearance or logistical delays beyond our control.

4. Shipping Confirmation & Order Tracking

Once your order has been shipped, you will receive a tracking number via email or WhatsApp to follow your shipment through every stage.

5. International Shipping

Currently, we only ship to Gulf Cooperation Council (GCC) countries.
For shipping to other countries, please contact us directly to explore available options.

Note: Cash on Delivery (COD) is not available for shipments outside the UAE.

6. Important Notes

  • Customs Duties & Local Taxes:
    International orders may be subject to customs duties or local taxes depending on the destination country. These charges are the responsibility of the customer.

  • Damaged Shipments:
    If your shipment arrives damaged, please contact us immediately with photos of the damage and your order number, and we will take the necessary action to ensure your satisfaction.

  • Pre-Order Items:
    Products available for pre-order will be shipped on the scheduled release date specified on the product page.

7. Policy Updates

We review and update our shipping policy regularly to reflect operational or regulatory changes. Updates will be posted on this page without prior notice. We recommend reviewing this policy before completing your purchase.

Frequently asked questions
What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.